Report a Claim

We are here to help when you need us most. Report your claim quickly and our team will guide you through every step.

For general guidance only. Always contact your broker for policy-specific advice.

Need to report a claim?

Call 416-628-1962 Email Us

Mon-Fri: 9am-5pm | We respond within 24 hours

How the Claims Process Works

Report

Submit your claim online or call us

Broker Contact

We reach out for any additional details

Adjuster

Insurance company assigns an adjuster (24-36 hrs)

Assessment

Damage is assessed and coverage determined

Resolved

Your claim is processed and settled

What to Do After an Accident

1.Check for Injuries

Ensure everyone is safe. Call 911 if anyone is injured.

2.Move to Safety

If safe, move vehicles out of traffic.

3.Don't Admit Fault

Only exchange information, do not discuss blame.

4.Exchange Information

Names, license numbers, insurance details, and contact info.

5.Document Everything

Photos of damage, the scene, road conditions, and license plates.

6.Get Witness Info

Collect names and contact details from any witnesses.

7.Contact Police if Required

Get the officer's name, badge number, and report number.

8.Report to Your Broker

Contact Rocket Insurance within 48-72 hours.

9.Don't Authorize Repairs Yet

Wait for the insurer to inspect the damage first.

Important: Check Your Coverage

Before filing a claim, contact your broker to understand what your policy covers. Many drivers discover gaps in their coverage only after an accident.

Common Misconceptions

"I have insurance, so my car is covered"

Liability only covers damage to others. You need collision/comprehensive for your own vehicle.

"The other driver's insurance will pay"

In Ontario's no-fault system, your own insurer handles your vehicle damage.

"Liability covers everything"

It only pays for third-party injuries and property damage, not your own vehicle or medical expenses.

Ask Your Broker or Provider

Verify Your Coverage

Collision, comprehensive, or all-perils.

Review Your Deductible

Know your out-of-pocket cost.

Rental Car / Loss of Use

Check if a rental is included.

Understand the Impact

How a claim may affect premiums.

Don't assume you're fully covered. Check with your insurance broker or provider to review your policy before an accident happens. If you don't have a broker or want a second opinion, call us at 416-628-1962 for a free quote and policy review.